additional shipping information
orders placed before 2 pm EST monday through friday (excluding major holidays) will be processed and shipped the same day.
orders placed after 2 pm EST will be processed and shipped the following business day.
orders placed on saturday, sunday, or on a holiday will be processed and shipped the following monday or business day.
shipments are pending due to product availability and credit card verification. please fill out all shipping information carefully - if your information is incorrectly entered, it could cause delays in shipping.
once orders have shipped, no revisions or cancellations to the order can be accepted. after an order has been processed and shipped, a confirmation email will be sent with the tracking number of the order.
MINE by sandy cannot be held responsible for any shipping delays or missing packages if the shipping information is incorrectly entered.
once an order is shipped out from one of our locations, MINE by sandy is no longer held responsible for any missing, lost, stolen or damaged packages.
if you are unable to locate your package at the specified drop off location provided by tracking, we suggest asking surrounding neighbors/buildings. if you find your package is missing, lost, stolen or damaged, we strongly encourage you reach out directly to the shipping carrier and file a claim using your provided tracking number. once a package leaves our building we are unable to accept any claims made against the package.
