online warranty

We hope you love your purchase, but we understand that some things just don’t work out as planned. If for any reason you are not completely satisfied with an
item, you may return it to us for exchange or a full refund less any shipping charges. 

Returns must be delivered to us within 10 days of the date you received the item(s). 

[Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.] Returns delivered after 15 days and up to 60 days will be issued in the form of store credit. We cannot accept returns made more than 60 days after the original order date.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipments, therefore we recommend that you please use an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at sandy@minebysandy.shop to request a return authorization. Please include the order number and item(s) you wish to return.
Warranty Policy MINE by Sandy warrants our merchandise for 30 days against defects in workmanship or materials.

The warranty does not cover normal wear and tear, or damage due to accident, abuse, misuse, modification, water, pets, children, or acts of God.

If we replace a product for you, the replacement assumes the remaining warranty of the original product.